І. General
1. This Code of Ethics defines the principles and rules of conduct of each member of the ASSOCIATION OF PRIVATE DETECTIVES professional ethics, fair competition and equality in carrying out its activities in market conditions.
2. A member of ACP is any natural or legal person within the meaning of Article 8 of the Statute of ACP.
3. Private detective is any member of the ACP working in the field of detective services in certain areas or in the full range of detective work.
4. Each member of the ACD declares that in addition to the Articles of Association, it will also comply with this Code of Ethics.
5. The norms of the Code of Ethics are equally binding for all members of the ACP.
6. In this document, any reference to the application of a provision of the ACP Statute is a reference to the provision after its last amendment or introduction.
7. The code of ethics is subject to development and improvement.
ІІ. Relationships between ACP members
8. The relations between the members of the Association are based on the principle of mutual respect, trust, tolerance, ethics and loyalty.
9. A member of the governing body of the ACP has no right in any form to use this position to obtain any advantages or benefits for a company managed or related to it.
ІІІ. General clauses relevant to the activities of ACP members
10. All members of ACD, regular and associate, are obliged to strictly observe the Laws of the Republic of Bulgaria, the Statute of the Association, the Code of Ethics of Private Detectives and the Rules of Procedure of ACP, for which in addition to the sanctions provided by law, responsibility to the Association.
11. In their agreements with trustees and among themselves, the members of the ACP always act honestly and openly.
12. A gross violation of ethics is considered to be the deliberate recruitment of trustees for the activities of another colleague, whether or not he is a member of the ACP.
13. The members of the ACP cooperate in the investigation of the obstruction of the activity of the association.
ІV. Obligations of ACP members
14. The members of the ACP shall inform their trustees about the existence of this Code of Ethics and about the complaint procedure, when this procedure is available for the client.
15. Each member of the ACP undertakes to provide in the ACP information related to the activities of the association or in case of violation of this Code by individual members.
16. The members of the ACD make optimal efforts for the professional execution of the detective orders and guarantee to the creditors on them a high degree of confidentiality.
17. The members of ACD are obliged to prevent and not to stimulate actions damaging the prestige of the Association, both by its members and by third parties.
В. Ads, Ads, and Pricing
18. Manipulative and misleading offer or imposition of prices and services is inadmissible.
19. Any announcement, advertisement or other public appearance, creating a false impression about the quality and conditions of the performed activity or the offered services, shall be considered unethical.
20. ACP members should make every effort to ensure that price information, activity announcements or promotional materials:
(a) are not such as to mislead by inaccuracy, ambiguity, exaggeration or other omission.
b) are not used to describe, encourage or facilitate practices that are contrary to the laws of the Republic of Bulgaria.
(c) do not contain material that discredits, insults or misrepresents other market participants.
VI. Information on ACD members
21. ACHA has the right to provide upon request to third parties information related to the nature of the activity of its members only in accordance with the data contained in the Public Register of non-profit associations. The information must be objective and not give advantages to one company over another.
22. The inaccurate presentation of information or the submission of false and misleading information about one’s own activity or about the activity of other companies, members of ACD, is contrary to the ethical norms and is considered a gross violation of this Code of Ethics.
23. Any person may provide in the APA information that affects the interests of members of the APA or the Association as a whole.
24. ACHD members may not be required to provide information that is internal or a trade secret to the company.
25. Each member of the ACP must inform the other members in case he learns information that harms the interests of the association as a whole or of companies that are its members.
VII. Complaints procedure and sanctions
Complaining
26. A member of ACP, a Client or another person (Complainant) may file a complaint to the Management Board of ACP (Management Board of ACP) that a Member of ACP has acted in violation of the Articles of Association and the Code of Ethics of ACP (Complaint).
27. The Board of Directors of ACP requires the respective Member to make the necessary efforts within a period acceptable to both parties for resolving the Complaint.
28. When the Complainant informs the Board of Directors of ACD that his Complaint has not been resolved in a satisfactory manner within the specified period and in accordance with its contract, the Board of Complaints informs the Complainant that he may request that his Complaint be considered under The complaint procedure set out below. Complaints procedure
29. The complaint handling procedure shall be applied when the Complainant requests from the Management Board of the ADC that his Complaint be considered in accordance with this procedure.
30. The Management Board of ACD shall initiate this procedure within five working days after the receipt of the written Complaint.
31. The complainant shall present his / her Complaint in writing and shall submit it to the Board of Directors of ACD together with a fee of BGN 50 (fifty), which is not subject to reimbursement, for the administrative expenses for the examination of the Complaint.
32. The Management Board of ACP shall forward the Complaint to the respective Member and shall request from him within ten working days to send a written answer to the Complaint to the Management Board of ACD.
33. The Chairman of the Management Board of ACD or members of the Management Board of ACD authorized by him may conduct an additional investigation of the Complaint, for which they shall submit a report on the Complaint at the next meeting of the Management Board.
34. The Board of Directors of ACD at its meeting reviews all materials on the Complaint and decides whether there has been a violation of the Code of Ethics. Persons who are members of the Management Board and represent the Member against whom the Complaint or the Submitter of the complaint has been filed may not participate in the discussions and decision-making on this Complaint.
35. The final decision on the Complaint is taken by the Management Board of ACD. A copy of the decision of the Management Board shall be provided in writing to the Sender of the complaint and to the respective Member.
36. When the Board of Directors of ADC considers that the subject of the Complaint is subject to court review, the Sender of the Complaint is recommended to refer to the court. Sanctions
37. When, as a result of the Complaints Procedure and taking into account all relevant circumstances, the Management Board of ACP considers that a Member of ACP has violated the Statute or the Code of Ethics, it may decide:
(a) to request the Member to remedy the breach, (b) to request assurances from the Member or other related party regarding future conduct under conditions determined by the Board;
r) to suspend the membership of the Member in the ACP until the final clarification of the problem;
e) to propose to the General Assembly of the ACP the expulsion of the Member, in accordance with the Statute of the ACP.
38. The decision of the General Assembly of the ACD on the expulsion of the Member shall be published.
This Code of Ethics was created on the basis of Art. 4. item 8 of the statute of the Association of Private Detectives and was adopted at a general meeting held on …………………… in Sofia.
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